Service Manager

Newark, NJ

Full Time

Manager/Supervisor

Summary
The Service Manager is responsible for managing the day-to-day sales, budget, operations and customer service experience for the company’s technician team.

Essential Functions

Achieve service department sales and profitability goals.
Respond to operational, employee, and customer issues promptly and efficiently.
Review and process all invoices accurately and timely.
Develop and manage service inventory policies, levels, and pricing to meet company goals for vehicles and warehouses.
Manage seasonal fluctuations by promoting and scheduling routine maintenance.
Propose, maintain, and administer the service technician commission plan.
Conduct periodic ride-alongs to ensure adherence to procedures and techniques and maximize customer service.
Lead and coach team members, providing necessary training, knowledge, and information for peak performance, continuous improvement, and a positive work environment aligned with company objectives.
Coordinate tactical and technical training for technician and employee development.
Adjust manpower allocation daily based on customer demand and the approved schedule.
Address customer complaints and satisfaction issues promptly.
Inspect trucks and enforce dress code compliance.
Visit job sites to gather information for proposal preparation according to company guidelines.
Perform other duties as assigned by upper management.

Qualifications:

Bachelor's degree or a high school diploma with 10+ years of experience.
5+ years of experience in the HVAC/Plumbing industry.
3+ years of management experience.
Proficiency in Microsoft Office.
Strong verbal and written communication skills.
Valid driver's license with a clean driving record (must provide current abstract).

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Haddad Plumbing & Heating

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Service Manager

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