Service Coordinator

Company Overview

Haddad Plumbing and Heating Inc. has Been in Business for 25 Years Servicing New Jersey, New York City, and Westchester County in Mid-Rise and High-Rise buildings with Exceptional Work and a Proven Track Record. This is a Terrific Opportunity for a Well Organized and Outgoing Individual to have a Great Career in a Great Industry. 

Summary 

The Service Coordinator must perform several tasks in supporting the Service Department Operations of the Company. The Service Coordinator must have Organizational, Written and Verbal Communication Skills. The Service Coordinator will work with the President and Operations Manager to Receive Service Requests for Plumbing and HVAC Service Calls.  

Essential Functions:

• Receive or Respond to Client and New Client Calls for Service.
• Manage and Maintain Dispatch Calendar for Service Calls, Warranty from Installation, and Maintenance Contract.
• Create Estimates and Proposals for Service Calls.
• Create and Maintain Customer Information & Warranty Information.
• Constant Communication of any changes with Service Technicians and Management.
• Pre-qualify Customers with Credit Card Authorization Procedure.
• Contact Vendors for Equipment Quotes.
• Ensure Materials are Ordered and Received Prior to Scheduling Jobs.
• Confirm all Work Orders are Filled Out Correctly to Company Standards and Policies.
• Monitor Job Progress and Customer Satisfaction.
• Receive After Hours Service Calls on Company Provided Cell Phone.

Required Education and Experience 

• 2 years’ experience as a service dispatcher or similar position.
• Outstanding organizational and multitasking abilities 
• Exceptional customer service skills